Effective Date: 1st June  |  Applies To: Canada Only  |  Last Updated: 10th June 2026

How our shipping works: Whisker's Kingdom operates on the Shopify Collective model. This means we do not hold, pack, or ship inventory ourselves. When you place an order, it is automatically forwarded to the relevant supplier, who fulfills and ships your order directly to your door anywhere in Canada.

1. Where We Ship

Whisker's Kingdom currently ships to all Canadian provinces and territories, including:

• Ontario (ON)
• Quebec (QC)
• British Columbia (BC)
• Alberta (AB)
• Manitoba (MB)
• Saskatchewan (SK)
• Nova Scotia (NS)
• New Brunswick (NB)
• Prince Edward Island (PEI)
• Newfoundland & Labrador (NL)
• Yukon (YT), Northwest Territories (NT), and Nunavut (NU) — remote surcharges may apply

We do not currently ship outside of Canada. International shipping is not available at this time.

2. Estimated Delivery Times

Since orders are fulfilled by our trusted Canadian pet product suppliers through Shopify Collective, delivery times vary based on the supplier's location and your delivery address. The following are general estimates for standard and expedited shipping across Canada:

Please Note: These are estimated timeframes only. Actual delivery times may vary due to supplier location, carrier delays, peak seasons (such as the holidays), and weather conditions — particularly relevant across Canada's diverse climate zones. Orders are not shipped on weekends or Canadian statutory holidays.

3. Shipping Rates

Shipping rates at checkout are set by each individual Shopify Collective supplier and displayed transparently at the time of checkout. Rates will vary depending on:

• The supplier fulfilling your order
• Your delivery address within Canada
• The size and weight of your order
• The shipping method selected (standard vs. expedited)

Transparency Commitment: You will always see the exact shipping cost before completing your purchase. There are no hidden shipping fees added after checkout.

4. Order Processing Time

Once you place your order on Whisker's Kingdom, the following happens automatically:

1. Your order is confirmed and you receive an email confirmation from us.
2. Your order is forwarded to the relevant supplier through Shopify Collective.
3. The supplier picks, packs, and ships your order directly to your Canadian address.
4. Your tracking number is automatically synced to your order and emailed to you once shipped.

Most suppliers process and ship orders within 1 – 3 business days of receiving them. Processing times may be longer during peak holiday periods or due to high demand.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order directly with the carrier.

Tracking information is automatically synced from the supplier to your Whisker's Kingdom order. If you do not receive a tracking number within 5 business days of placing your order, please contact us at support@whikserskingdom.ca .

6. Orders With Multiple Products

If your cart contains products from more than one Shopify Collective supplier, your order may arrive in separate packages from different suppliers, potentially on different delivery dates.

You will receive a separate tracking number for each shipment. This is completely normal and not a cause for concern. There is no additional cost to you — shipping rates are calculated per supplier at checkout.

7. Damaged, Lost, or Missing Orders

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the damaged item and packaging
• A brief description of the damage

We will work with the supplier to arrange a replacement or refund as quickly as possible.

Lost in Transit

If your tracking shows your order has not moved for more than 7 business days, or your estimated delivery window has passed without arrival, please contact our support team. We will investigate with the supplier and carrier on your behalf.

Wrong Item Received

If you receive an item that does not match your order, contact us immediately. We will arrange for the correct item to be sent at no additional charge and coordinate the return of the incorrect item.

8. Shipping Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. Whisker's Kingdom and our suppliers are not responsible for orders lost or delayed due to:

• Incorrect or incomplete addresses entered at checkout
• Failure to include apartment, unit, or suite numbers
• Undeliverable addresses or refused delivery

If a package is returned to the supplier due to an address error, re-shipping fees may apply.

9. Customs & Duties (Within Canada)

All orders are fulfilled and shipped within Canada. As Whisker's Kingdom currently serves Canadian customers only, there are no customs duties or import taxes applicable to your order. You pay only the product price and applicable shipping costs at checkout.

10. Contact Us

For any shipping questions, order issues, or delivery concerns, our team is here to help:

• Email: support@whiskerskingdom.ca
• Response time: Within 1 – 2 business days
• Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

We are committed to making every Canadian pet owner's shopping experience at Whisker's Kingdom seamless, transparent, and trustworthy — from the moment you click "Buy" to the moment your pet's order arrives at your door.